A gran ended up covered in bed bug bites from an old dirty mattress that was reportedly hidden inside a seemingly brand new one.
Jaye Bannon bought the orthopaedic bed from Furniture Scotland on behalf of her mum Susanne McKee after finding the company on Instagram last month.
The bed and mattress arrived at their Glasgow home in sealed packaging on March 14 and appeared to be in perfect condition.
Not long after it arrived Susanne started noticing bites on her body, which at first her family put down to insects flying through her open window.
But the 51-year-old continued to wake up with the unexplained marks before she noticed a tear in the mattress lining, which she decided to pull at it.
Beneath the freshly upholstered outer layer she said she found a mould covered dirty mattress which was badly stained.
Daughter Jaye said: “I found the bed on Instagram and ordered it through a Whatsapp call.
“They said it was a brand new bed and a brand new mattress. When it came, it looked beautiful.
“There were no problems with the bed – there were just a few wee bits where you could see the felt hadn’t been pulled over the frame properly but once it was made up, it was fine.
“The mattress was in a sealed packaging which we opened.
“Then my mum started getting bites all over her face. She started noticing them after a couple of days.
“I thought it was because she was sleeping with the window open so she kept it closed for a few days but she was still getting them.
“She said something was bothering her with the mattress and when she was making the bed one day, she saw a wee tear in the lining and that’s when she saw what was underneath.
“It’s an old mattress that has been covered in felt and had different material put on top of it. It was horrible.”
The family claims they were then forced to throw out clothes, the carpet and other belongings when they spotted bed bugs crawling around the room.
“There was storage under the bed that was filled with my mum’s summer clothes and a big bag of shoes which have had to be thrown out,” Jaye continued.
“We also had a brand new carpet and underlay which we’ve had to rip up and chuck out the back.
“She’s also had to put her couch out because she was lying in the bed and then moving onto the couch so we’re going to have to get that cleaned.”
Jaye contacted the company to complain and was initially offered a replacement mattress which she refused.
Furniture Scotland has since offered the family a refund, but Jaye has also demanded they pay for the house to be fumigated to get rid of the bugs.
A spokesperson for Furniture Scotland, which is based in Glasgow, accepted that they had supplied the faulty goods but claimed to be unaware that the mattress had been recovered.
They said: “We delivered the mattress to her but we didn’t have any clue that the mattress was recovered.
“We have been trading for the last eight years and have never heard of anything like that.
“We take the manufacturer’s word that everything is brand new and up to the standards that we agreed with the factory.
“Regarding the resolution, we offered her a full refund plus what she paid for pest control and the new carpet as soon as we were made aware of this.”
They added that they had recalled the mattress range immediately and an investigation into the incident remains ongoing.